A Review of REMLA's Interpretation
James Scott, Deputy Curator (Exhibitions and Galleries)
Title of Project
November 2013 - March 2014
What was the Project aim(s)?
The aim of this project was to carry out a visitor experience review in order to develop the visitor experience in terms of interpretation and support the writing of an interpretation plan for the Museum.
What was the impact of the project?
We have a much better awareness of what needs to change in the museum, in order to attract and better serve different audiences. We are more aware of how our interpretation, exhibition layout and visitor facilities affect the overall experience of a visitor.
What went well and what didn’t go well?
We held a day session which included a cross section of museum staff at all levels. Kate Measures delivered the course; I cannot recommend her enough. Her observations and advice were spot on! Her method of getting everyone involved during the sessions was fantastic. Since then she has provided guidance on our ongoing work.
Getting a range of staff involved was a great idea, it meant that everyone was on board with the changes when they came and it helped develop more of an organisational philosphy.
What are your plans for the future?
Several changes have been planned to address our issues, such as:
- the creation of introduction and feedback units in the foyer
- outdoor banners to attract people into the museum
- a new museum guide and a rethink of our orientation aids.
On top of this, the guidance we received heavily influenced the creation of our interpretation plan, which is currently in review.
Overall Cost of Project
£1080 inc VAT